Fleet claims handled from report to vehicle pickup
One path for the driver and the company: incident details, documentation, inspection, repair, mobility and a running status on the case.
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Clear tasks for the driver and the fleet manager
After an incident, the driver shares the basic information through a single channel. We then organize the documents and the next steps for the inspection, the repair and mobility. FleetPoint coordinates the operational process; it is not an insurer or a claims law firm.
One path for reporting a claim
Support for the driver in gathering information
Coordination of the repair and mobility
A clear status for the fleet manager
What we can coordinate
Taking the report and the incident details
Checking the documentation
Coordinating the inspection and the repair
Contact regarding approvals
Arranging a replacement vehicle — depending on conditions
Closing the case and documentation
At the first stage, the vehicle details, the location and time of the incident, information on those involved, and basic photos are enough. We agree on a secure way to share full documents separately.
How a case runs after an incident
Securing the details
We gather information about the incident, the vehicle, the driver and the insurance.
Case plan
We set out the next steps, the documents needed and whether the vehicle can keep being used.
Coordination
We tie together contact, the repair and mobility, and keep the company informed of key changes.
Closing the case
We hand over a summary of the work done along with the documentation.
Frequently asked questions
Can a driver report a claim directly? +
Yes. The form can be used by the driver, and the designated fleet contact receives the information according to the agreed process.
Do you arrange a replacement vehicle? +
We help coordinate replacement mobility. Availability and how it's funded depend on the conditions of the specific claim or agreement.
Do you handle claims with different insurers? +
We confirm the scope for each specific case. The model works regardless of which insurer covers the vehicle.
Report a claim or set up claims handling for your fleet
If a claim has already happened, share the basic incident details. For ongoing cooperation, describe your fleet and how claims are currently handled.
We respond Monday to Friday, 8:00 AM–4:00 PM