FleetPoint
FleetPoint · Gdańsk · Tricity

Fleet service for companies across the Tricity

Service, claims, replacement vehicles and reporting, run through a single point of contact - from the driver's report to vehicle pickup, cost approval and a summary of the work.

  1. You
  2. FleetPoint
  3. eCarService
Report a vehicle or a claim Ask about fleet service

Workshop facility: eCarService.

You report

One report, one channel

A driver or fleet coordinator reports the case once - every follow-up, approval, and status update runs through the same channel, with no switching between the workshop, the insurer, and the company.

One contact for the driver and the company
The report and everything that follows run through a single channel.
Scope and cost before any work starts
We share the scope and the cost for approval before work begins.
Passenger and commercial vehicles
We handle company cars, passenger vehicles and commercial vehicles alike.
Tricity, Kashubia and the surrounding area
We serve companies across the region and agree the service location for each case.
Reception and customer service at the eCarService workshop
How we work

From the report to a vehicle ready to go

The driver reports the issue, FleetPoint organizes the case, and the responsible person at the company gets the information needed to make a decision.

  1. 01

    Report

    The driver or fleet manager shares the vehicle details, symptoms, location and expected timing.

  2. 02

    Assessment

    We agree how the vehicle will be handed over, the scope of diagnostics, and the priority of the case.

  3. 03

    Approval

    The authorized person receives the scope of work, the cost, and the expected completion date.

  4. 04

    Repair & report

    We carry out the repair, keep you informed of significant changes, and deliver a summary of the work done.

The FleetPoint and eCarService facility in Szemud

Fleet of 3-10 vehicles

  • Start without building a separate fleet department or heavy internal procedures.
  • One reporting channel for drivers and the owner or administration team.
  • Scope and cost go for approval before the repair starts.

Fleet of 10-30 vehicles

  • Case statuses and costs are organized so the company does not have to track every vehicle separately.
  • We schedule inspections to limit how many vehicles are off the road at once.
  • Once a case is closed, the information is tied to the vehicle and can feed a periodic summary.

Vans and commercial vehicles

  • The priority is to reduce downtime for vehicles that earn money for the company every day.
  • We handle Mercedes-Benz Sprinter/Vito and VW Transporter/Crafter/Caddy among others.
  • The order of visits can account for mileage, routes, seasonality and driver work plans.
eCarService workshop bays
eCarService executes

The main service facility is eCarService; partners are used only when the location or specialization requires it

We organize the vehicle's technical service, contact with the driver, cost approval and a summary of the work done. The company doesn't need to coordinate each participant separately.

We have the deepest experience with Mercedes-Benz and Volkswagen commercial vehicles, but we also service other passenger and commercial vehicle brands used in company fleets.

Service & repairs Inspections, diagnostics and repairs for passenger cars, vans and commercial vehicles. Claims & mobility Coordinating documentation, inspection, repair and the replacement options available. Coordination & reporting One consistent way to report, approve costs, check status and close a case.
Mercedes-Benz Sprinter, Vito Volkswagen Transporter, Crafter, Caddy Passenger brands Company car service Commercial brands Vans & commercial vehicles

And at every stage, you're back to one number.

Service area

Serving vehicles operating across the Tricity and Kashubia

Once we receive a report, we confirm the timing and how the vehicle will be handed over.

Not sure if we cover your location?

Call: 536 736 745
01

The Tricity

Service for company vehicles operating in Gdańsk, Gdynia and Sopot. We confirm the timing and handover method once we receive the report.

02

Western part of the metro area

Service for companies in Wejherowo, Rumia, Reda, Żukowo and the surrounding towns.

03

Kashubia

Our workshop facility is located in Szemud, which makes it easy to service vehicles operating across Kashubia.

Fleet service network

The FleetPoint fleet service network

FleetPoint coordinates company-vehicle service through the main eCarService facility and verified service partners when the location, timing or specialization requires it. The company still gets one channel for reporting, cost approval, case status and a report once the work is done.

Report a vehicle Talk about your fleet Set up a service model Report a claim Join as a service partner
Fleet Academy

Practical knowledge about company vehicles

Driver procedures, service organization, reducing downtime and running commercial vehicles - in materials you can put to use in everyday work.

Visit the knowledge base
B2B contact

Tell us about your fleet or a specific case

Share the basics about your company, number of vehicles, vehicle types and the scope you need. We'll get back to you with the next step during business hours.

536 736 745[email protected] · general contact[email protected] · fleet[email protected] · claims

B2B form

Share the basics

For a first contact, we just need your company, name, phone or email, the type of request and a short description. We respond Monday to Friday, 8:00 AM-4:00 PM.

Additional information (optional)

Please don't submit sensitive personal data or full claim documents through this form. We'll agree on a secure way to share them.

FAQ

Frequently asked questions about working with FleetPoint

How is FleetPoint different from a regular car repair shop? +

FleetPoint isn't a workshop - it's a single point of contact that organizes the report, cost approval and the repair carried out at the eCarService facility. The company deals with one partner instead of coordinating the workshop, the insurer and the driver separately.

How many vehicles do we need to start working together? +

There is no entry threshold - the model works for a few company cars as well as for a larger fleet with many drivers. With 3-10 vehicles we mainly organize reporting and cost approvals; with 10-30 vehicles reporting of statuses, downtime and spend becomes more important.

What does the first report look like? +

Just describe the vehicle and the situation through the form or by phone. During business hours, we come back with timing, scope and a cost to approve, before any work begins.

Do we need to sign a contract to get started? +

No. A single case can be handled without a prior agreement - we only set up ongoing cooperation and individual terms once a company wants a repeatable fleet-service model.

What's your service area? +

Our core area is the Tricity and Kashubia (Gdańsk, Gdynia, Sopot, Wejherowo, Rumia, Reda, Żuków). We agree a wider area individually based on the number and location of vehicles.

Who receives the invoice and the summary of work? +

The billing and summary go to the person the company designates - a fleet manager, an owner, or the admin team - regardless of who reported the vehicle.